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Enquiry Officers

We regularly recruit Enquiry Officers to work in our Dispute Resolution Division. We look for people who have an interest in complaint handling and customer service, and will uphold our vision.    

Position description: To learn more about what a Enquiry Officer does, click on our position description for further details.

Making an application: If you’d like to apply to become a Enquiry Officer, fill out our online application form remembering to include your cover letter detailing your interest and suitability for the role along with a recent resume.

Enquiries: If you have any questions concerning the above, please contact our careers team directly.

Phone upgrades

Phone Upgrades

Kevin felt he had been misled and pressured by his provider to get a new phone, when he went to his local store to renew his contract.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614