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Enquiry Officers

We regularly recruit Enquiry Officers to work in our Dispute Resolution Division. We look for people who have an interest in complaint handling and customer service, and will uphold our vision.
Position description
For details about the role please refer to the Enquiry Officer position description.
To register your interest
Please email your application quoting reference "Enquiry Officer EOI". Applications must include a current CV and a covering letter that addresses the “person specification” criteria listed in the position description for this role.
Applications that do not address the key selection criteria will not be considered.
Please contact Dhanya Viswanath in Recruitment on 03 8600 8367.
Applications will be considered in line with our operational needs.

Faulty landlines

Case Study - Richard

The owner of a telemarketing business contacted us to make a compensation claim for lost profit.

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