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Enquiry Officers

We regularly recruit Enquiry Officers to work in our Dispute Resolution Division. We look for people who have an interest in complaint handling and customer service, and will uphold our vision.    

Position description: For details about the role please refer to the Enquiry Officer position description

To register your interest: Please email your application quoting reference "Enquiry Officer EOI". Applications must include a current CV and a covering letter that addresses the “person specification” criteria listed in the position description for this role.

Applications that do not address the key selection criteria will not be considered.

Questions: Please contact Dhanya Viswanath via email with your enquiries. Applications will be considered in line with our operational needs.

Landline connection

Case Study - Steve

A man asked a service provider to connect a line to his new house. The service provider told him he needed to have a trench dug first, and transferred him to a contractor to organise the work

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