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Enquiry Officers

We regularly recruit Enquiry Officers to work in our Dispute Resolution Division. We look for people who have an interest in complaint handling and customer service, and will uphold our vision.    

Position description: For details about the role please refer to the Enquiry Officer position description

To register your interest: Please email your application quoting reference "Enquiry Officer EOI". Applications must include a current CV and a covering letter that addresses the “person specification” criteria listed in the position description for this role.

Applications that do not address the key selection criteria will not be considered.

Questions: Please contact Dhanya Viswanath via email with your enquiries. Applications will be considered in line with our operational needs.

Customer service

Case Study - Customer Service

A man contacted us because he had made a payment twice by mistake. Each time he called the service provider he had to explain his situation again as if it was the first time.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614