Complaint Statistics | Complaint aqainst TIO members

Complaint statistics

Complaints against TIO members

These statistics include members that received 25 or more complaints logged for the quarter. 'By issue' statistics include issues raised in complaints. As one complaint may raise more than one issue there are usually more issues than complaints raised against a member. Members are charged according to complaint numbers, not according to the number of issues raised. 'By complaint level' statistics include the number of complaints against a member company.

Latest statistics: December 2009
Next statistics due: June 2010

December 2009 quarter

• TIO by issue (.xls)
• MPS scheme by issue (.xls)
• TIO by complaint level (.xls)
• MPS scheme by complaint level (.xls)

September 2009 quarter

• TIO by issue (.xls)
• MPSI scheme by issue (.xls)
• TIO by complaint level (.xls)
• MPSI scheme by complaint level (.xls)

2008/09 financial year

• TIO by issue (.xls)
• MPSI scheme by issue (.xls)
• TIO by complaint level (.xls)
• MPSI scheme by complaint level (.xls)

March 2009 quarter

• TIO by issue (PDF 212 KB/ 2pg)
• MPSI scheme by issue (PDF 99KB/ 1pg)
• TIO by complaint level (PDF 15KB/ 1pg)
• MPSI by complaint level (PDF 14KB/ 1pg)

December 2008 quarter

• TIO by issue (PDF 88KB/1pg)
• MPSI scheme by issue (PDF 88KB/1pg)
• TIO by complaint level (PDF 53KB/1pg)
• MPSI scheme by complaint level (PDF 88KB/1pg)

September 2008 quarter

• TIO by issue (PDF 98KB/1pg)
• MPSI scheme by issue (PDF 98KB/1pg)
• TIO by complaint level (PDF 50KB/1pg)
• MPSI scheme by complaint level (PDF 98KB/1pg)

2007/08 financial year

• By issue (.xls)
• MPSI scheme by issue (.xls)
• By complaint level (.xls)
• MPSI scheme by complaint level (.xls)

June 2008 quarter

• By issue (PDF 18KB/1pg)
• MPSI scheme by issue (PDF 20KB/1pg)
• By complaint level (PDF 29KB/1pg)
• MPSI scheme by complaint level (PDF 16KB/1pg)

March 2008 quarter

• By issue (PDF 73KB/1pg)
• MPSI scheme by issue (PDF 19KB/1pg)
• By complaint level (PDF 14KB/1pg)

December 2007 quarter

• By issue (PDF 102KB/1pg)
• MPSI scheme by issue (PDF 40KB/1pg)
• By complaint level (PDF 29KB/1pg)

September 2007 quarter

• By issue (PDF 166KB/1pg)
• MPSI scheme by issue (PDF 26KB/1pg)
• By complaint level (PDF 32KB/1pg)

2006/07 financial year

• By issue (PDF 161KB/2pg)
• MPSI scheme by issue (PDF 21KB/1pg)
• By complaint level (PDF 14KB/1pg)
• MPSI scheme by complaint level (PDF 30KB/1pg)

June 2007 quarter

• By issue (PDF 111KB/1pg)
• MPSI scheme by issue (PDF 21KB/1pg)
• By complaint level (PDF 30KB/1pg)

March 2007 quarter

• By issue (PDF 167KB/2pg)
• By complaint level (PDF 41KB/1pg)

December 2006 quarter

• By issue (PDF 86KB/1pg)
• By complaint level (PDF 52KB/1pg)

September 2006 quarter

• By issue (PDF 15KB/1pg)
• By complaint level (PDF 10KB/1pg)

June 2006 quarter

• By issue (PDF 15KB/1pg)
• By complaint level (PDF 10KB/1pg)

March 2006 quarter

• By issue (PDF 15KB/1pg)
• By complaint level (PDF 10KB/1pg)

December 2005 quarter

• By issue (PDF 15KB/1pg)
• By complaint level (PDF 10KB/1pg)

September 2005 quarter

• By issue (PDF 15KB/1pg)
• By complaint level (PDF 10KB/1pg)

2004/05 financial year

• By issue (PDF 30KB/1pg)
• By complaint level (PDF 17KB/1pg)