Home

About Us

Consumers

Consumer Advocates

News

Media
Statements

Complaint
Statistics

FAQs

Publications

Useful Links

Site Map

Members of Scheme

Home | News | Complaint Statistics

Complaint statistics

Publication of complaint statistics

The TIO publishes quarterly complaint statistics in its newsletter TIO Talks. It publishes annual statistics (including year-on-year comparisons) in its Annual Report. This webpage provides summaries of both quarterly and annual complaint data. Further explanation and analysis of complaint statistics is available in the TIO's 2009 Annual Report and in the TIO Talks newsletter.

Definition of 'complaint'

The TIO definition of a complaint is: ‘an expression of grievance or dissatisfaction about a matter within the TIO's jurisdiction that the provider concerned has had an opportunity to consider'. A complaint does not include a request for information. Requests for information about the TIO, enquiries about TIO members, and other enquiries are not included in complaint statistics.

Complaints against TIO members

Since October 2001 the TIO has published the details of complaints made against TIO members (for members with 25 or more complaints logged against them in any given reporting period). These annual statistics are available in the TIO's 2009 Annual Report.

View statistics

Quarterly statistics (last updated June 2010)
Complaints against TIO members (last updated June 2010)