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Burmese Burmese download (111 kb)
Chinese (traditional) Chinese download (155 Kb)
Chinese (simplified) Chinese (simplified) download (132 Kb)
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Croatian Croatian download (138 Kb)
Dari Dari download (188 Kb)
Dinka Dinka download (1.2 MB)
Filipino Filipino download (93 Kb)
French French icon
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Greek Greek download (130 Kb)
Hindi Hindi download (175 Kb)
Indonesian Indonesian

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Italian Italian download (108 Kb)
Karen Karen download (334 kb)
Korean Korean download (167 Kb)
Macedonian Macedonian download (130 Kb)
Nepalese Nepalese download (118 Kb)
Persian Persian download (184 Kb)
Serbian Serbian download (129 Kb)
Somali Somali download (94 kB)
Spanish Spanish download (111 Kb)
Sudanese Sudanese download (243 Kb)
Swahili Swahili icon
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Tamil Tamil icon
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Thai Thai download (113 Kb)
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Vietnamese Vietnamese
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Customer service

Case Study - Customer Service

A man contacted us because he had made a payment twice by mistake. Each time he called the service provider he had to explain his situation again as if it was the first time.

Next step?

  • make an online complaint
  • 1800 062 058
  • WritePO Box 276
    Collins Street West Vic 8007
  • VisitLevel 3, 595 Collins Street
  • TTY1800 675 692
    National Relay ServiceCall on 1800 555 677 then ask for 1800 062 058
  • Fax our consumer complaint form to 1800 630 614