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Submissions

The Telecommunications Industry Ombudsman regularly makes submissions to regulators and other agencies about trends in dispute resolution within the telecommunications industry. 

Through our submissions, we also provide information to regulators and the public about who the Telecommunications Industry Ombudsman is and what we do. Our submissions include complaint statistics, statistics about code compliance and relevant case studies.

Submissions focus on the ways in which issues, legislation or codes of practice can and do affect telecommunications consumers. We also provide data to regulators, which may identify systemic issues, industry trends over time, or may focus on specific issues of interest.

Faulty internet

Case Study - Complainant 1

A woman contacted us about speed and drop-out issues with her wireless internet connection.

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