Submissions
The TIO regularly makes submissions to regulators and other agencies about trends in dispute resolution within the telecommunications industry. Through our submissions, we also provide information to regulators and the public about who the TIO is and what we do. Our submissions include complaint statistics, statistics about code compliance and relevant case studies.
Submissions focus on the ways in which issues, legislation or codes of practice can and do affect telecommunications consumers. We also provide data to regulators, which may identify systemic issues, industry trends over time, or may focus on specific issues of interest.
July 2012, Privacy Amendment (Enhancing Privacy Protection) Bill (PDF , 656.6 KB )
December 2011, Regional Telecommunications Review (PDF , 393.4 KB )
December 2011, Debt Collection Harmonisation Options Paper (PDF , 305.0 KB )
December 2011, Review of the Telecommunications Service Provider (MPS) Determinations 2010 (No. 1) and (No. 2) (PDF , 217.5 KB )
November 2011, Numbering: Calls to Freephones and Local Rate Numbers – The Way Forward (PDF , 53.5 KB )
November 2011,Connecting with Confidence: Optimising Australia’s Digital Future Discussion Paper (PDF , 201.1 KB )
October 2011, Convergence Review: Emerging Issues Discussion Papers (PDF , 154.1 KB )
September 2011, Review of access to telecommunications services by people with disabilities, older Australians and people experiencing illness (PDF , 167.0 KB )
August 2011, Universal Service Obligation legislative reform for transition to NBN (PDF , 266.1 KB )
July 2011, Resolution of Small Business Disputes Options Paper (PDF , 360.8 KB )
July 2011, CSG Waiver Consultation Paper (PDF , 601.4 KB )
July 2011, Reconnecting the Customer Public Inquiry draft report (PDF , 552.6 KB )
July 2011, Numbering: Implications of research into consumer issues – Consultation Paper 4 (PDF , 172.6 KB )
July 2011, Proposed revisions to the Telecommunications (Do Not Call Register) (Telemarketing Research Calls Industry Standard (PDF , 40.5 KB )
June 2011, Convergence Review Framing Paper (PDF , 145.9 KB )
June 2011, Numbering plan Allocation and Charging of Numbers (Consultation Paper 3) (PDF , 196.8 KB )
May 2011, Exposure Drafts of Australian Privacy Amendment Legislation (Part 2: Credit Reporting) (PDF , 243.4 KB )
April 2011, Discussion paper on TIO Scheme (PDF , 1.1 MB )
March 2011, Draft Requirements and Circumstances (USO) Determination (PDF , 263.3 KB )
February 2011, Review Telemarketing Standard (PDF , 4.5 MB )
