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Statistics

On this page:

Contextualised statistics

Annual statistics

Issues in proportion to new complaints

New complaints by service type

Detailed statistics by year

Detailed statistics by quarter

Complaints by postcode

Complaints in context

July-September 2016

January-March 2016

October-December 2015

July-September 2015

2014-15

April-June 2015

January-March 2015 

October-December 2014

July-September 2014

2013-14 

Annual statistics

2014-15

2013-14

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Detailed statistics by year

2014-15

2013-14

Detailed statistics by quarter

July-September 2016

January-March 2016

October-December 2015 

July-September 2015

January-March 2015 

October-December 2014 

July-September 2014

January-March 2014

October-December 2013

July-September 2013

January-March 2013

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Complaints by postcode January-March 2016

Australia-wide complaints ratio: 1.2 complaint per 1,000 people.  

Top 10 postcodes Australia-wide

Postcode

Place

New complaints

Complaints/1,000

Top issue

2263          

Toukley          

147          

6.6          

Unusable landline          

2300          

Newcastle          

53          

5.3          

Internet connection delay          

2282          

Warners bay          

72          

5.0          

Internet connection delay          

2280          

Belmont North          

132          

5.0          

Internet connection delay          

3008          

Docklands          

25          

4.9          

Disputed recurring charges          

3754          

Mernda          

65          

3.7          

Disputed recurring charges          

2284          

Teralba          

38          

3.6          

Unusable internet service          

3338          

Melton south          

51          

3.2          

Landline connection delay          

3043          

Tullamarine          

55          

3.2          

Unusable service          

2259          

Wyong          

165          

3.1          

Internet connection delay          

Victoria

Total new complaints: 7,214 | Complaints per 1,000: 1.3  

Postcode

Place

New complaints

Complaints/1,000

Top issue

3008          

Docklands          

25          

4.9          

Disputed recurring charges          

3754          

Mernda          

65          

3.7          

Disputed recurring charges          

3338          

Melton South          

51          

3.2          

Landline connection delay          

3043          

Tullamarine          

55          

3.2          

Unusable service          

3205          

South Melbourne          

27          

2.9          

Disputed bill          

3000          

Melbourne          

56          

2.7          

Poor contract information          

3042          

Niddrie          

34          

2.4          

Disputed service charges          

3975          

Lyndhurst          

27          

2.3          

Disputed bill          

3056          

Brunswick          

50          

2.2          

Disputed service charges          

3810          

Pakenham          

77          

2.2          

Disputed service charges          

South Australia

Total new complaints: 1,950 | Complaints per 1,000: 1.2  

Postcode

Place

New complaints

Complaints/1,000

Top issue

5082          

Prospect          

38          

2.6          

Internet connection delay          

5043          

Ascot Park          

36          

2.0          

Unusable landline          

5000          

Adelaide          

25          

2.0          

Disputed bill          

5023          

Seaton          

30          

1.9          

Poor contract information          

5114          

Yattalunga          

52          

1.8          

Credit not applied          

5118          

Gawler          

28          

1.6          

Disputed bill          

5092          

Modbury          

25          

1.6          

Disputed termination fee          

5113          

Elizabeth          

29          

1.6          

Payment arrangements          

5109          

Salisbury Plain          

29          

1.4          

Disputed bill          

5112          

Hillbank          

25          

1.3          

Disputed service charges          

New South Wales

Total new complaints: 8,886 | Complaints per 1,000: 1.3  

Postcode

Place

New complaints

Complaints/1,000

Top issue

2263          

Toukley          

147          

6.6          

Unusable landline          

2300          

Newcastle

53          

5.3          

Internet connection delay          

2282          

Warners Bay          

72          

5.0          

Internet connection delay          

2280          

Valentine          

132          

5.0          

Internet connection delay          

2284          

Teralba          

38          

3.6          

Unusable internet service          

2259          

Wyong          

165          

3.1          

Internet connection delay          

2285          

Macquarie Hills          

79          

2.8          

Internet connection delay          

2303          

Hamilton          

25          

2.8          

Internet connection delay          

2291          

The Junction          

35          

2.6          

Internet connection delay          

2150          

Parramatta          

54          

2.2          

Disputed bill          

Australian Capital Territory

Total new complaints: 457 | Complaints per 1,000: 1.3  

Postcode

Place

New complaints

Complaints/1,000

Top issue

2914          

Moncrieff          

26          

1.9          

Disputed recurring charges          

2602          

Watson          

41          

1.4          

Disputed recurring charges          

2617          

Belconnen          

42          

1.4          

Unusable internet service          

2611          

Brindabella          

32          

1.4          

Disputed recurring charges          

2905          

Theodore          

36          

1.2          

Disputed termination fee          

2913          

Taylor          

31          

1.2          

Internet connection delay          

2615          

Spence          

45          

1.0          

Disputed bill          

Queensland

Total new complaints: 5,027 | Complaints per 1,000: 1.2  

Postcode

Place

New complaints

Complaints/1,000

Top issue

4007          

Hamilton Central          

28          

2.7          

Internet connection delay          

4670          

Bundaberg          

205          

2.7          

Internet connection delay          

4005          

Teneriffe          

30          

2.6          

Unusable internet service          

4006          

Newstead          

34          

2.3          

Credit not applied          

4000          

Brisbane          

32          

2.2          

Disputed bill          

4558          

Sunshine Coast          

35          

2.1          

Excess data charges          

4510          

Caboolture          

85          

2.0          

Internet connection delay          

4115          

Parkinson          

34          

1.9          

Internet connection delay          

4503          

Griffin          

65          

1.9          

Disputed bill          

4570          

Gympie          

73          

1.9          

Poor contract information          

Northern Territory

Total new complaints: 200 | Complaints per 1,000: 0.9  

Postcode

Place

New complaints

Complaints/1,000

Top issue

820          

Woolner          

31          

1.6          

Internet connection delay          

830          

Palmerston          

28          

1.6          

Disputed recurring charges          

810          

Coconut Grove          

39          

1.3          

Disputed recurring charges          

Tasmania

Total new complaints: 496 | Complaints per 1,000: 1  

Postcode

Place

New complaints

Complaints/1,000

Top issue

7000          

Hobart          

29          

2.2          

Internet connection delay          

7250          

Launceston          

45          

1.0          

Landline connection delay          

Western Australia

Total new complaints: 2,192 | Complaints per 1,000: 1  

Postcode

Place

New complaints

Complaints/1,000

Top issue

6031          

Carramar          

29          

2.6          

Disputed bill          

6171          

Baldivis          

32          

2.0          

Poor contract information          

6151          

Hope Valley          

26          

1.6          

Disputed recurring charges          

6069          

Upper Swan          

34          

1.3          

Unusable internet service          

6153          

Mount Pleasant          

25          

1.3          

Disputed bill          

6107          

Cannnington          

48          

1.3          

Poor contract information          

6019          

Wembley Downs          

26          

1.3          

Disputed recurring charges          

6210          

Mandurah          

78          

1.3          

Slow data speeds          

6112          

Armadale          

50          

1.2          

Unusable internet service          

6061          

Westminster          

41          

1.2          

Landline connection delay

Contracts

case study image

A man contacted us because he was not provided with the service agreed to in his contract for a bundled landline and internet service.

Next step?

  • make an online complaint
  • 1800 062 058
  • WritePO Box 276
    Collins Street West Vic 8007
  • TTY1800 675 692
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  • Fax our consumer complaint form to 1800 630 614