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TIO News

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Latest news

TIO celebrates NAIDOC Week

17 Jul 2015

Earlier this month, TIO staff celebrated NAIDOC Week with a morning tea and a talk from Ms Rose Falla, Victoria’s first Indigenous magistrate. 

Calling number display and your privacy

17 Jul 2015

The TIO responded to an industry proposal to change the Calling Number Display Code to a set of guidelines.

New data retention obligations for providers

17 Jul 2015

The Australian parliament has passed legislation that requires telco providers to keep metadata about their customers’ communications for two years.

Ombudsman Simon Cohen to leave TIO

26 Jun 2015

Telecommunications Industry Ombudsman Ltd today announced the departure of Ombudsman Simon Cohen after 5 years’ service as Ombudsman. 

Case study: Identity theft

17 Jun 2015

Joyce is an Indigenous consumer in Queensland, who has been deaf since she was a young child. She is currently on a Disability Support Pension and requires an interpreter. She is supported by her case worker Brad...

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TIO Talks archive

You can download previous editions of TIO Talks in PDF format below.

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Faulty landlines

Case Study - Richard

The owner of a telemarketing business contacted us to make a compensation claim for lost profit.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614