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TIO News

We regularly report on telecommunications consumer issues and our quarterly complaint statistics. You can read our latest articles below.

For all media enquiries please contact the Stakeholder Engagement team via email or 03 8680 8449.

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Latest news

Video conferencing in Auslan

17 Jul 2015

In early June, about a dozen users of Auslan, the sign language of the Australian Deaf community, attended an awareness-raising session about the TIO in Toowoomba, Queensland by video conference.

TIO celebrates NAIDOC Week

17 Jul 2015

Earlier this month, TIO staff celebrated NAIDOC Week with a morning tea and a talk from Ms Rose Falla, Victoria’s first Indigenous magistrate. 

Calling number display and your privacy

17 Jul 2015

The TIO responded to an industry proposal to change the Calling Number Display Code to a set of guidelines.

New data retention obligations for providers

17 Jul 2015

The Australian parliament has passed legislation that requires telco providers to keep metadata about their customers’ communications for two years.

Ombudsman Simon Cohen to leave TIO

26 Jun 2015

Telecommunications Industry Ombudsman Ltd today announced the departure of Ombudsman Simon Cohen after 5 years’ service as Ombudsman. 

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Case Study - Steve

A man asked a service provider to connect a line to his new house. The service provider told him he needed to have a trench dug first, and transferred him to a contractor to organise the work

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614