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TIO News

We regularly report on telecommunications consumer issues and our quarterly complaint statistics. You can read our latest articles below.

For all media enquiries please contact the Stakeholder Engagement team via email or 03 8680 8449.

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Latest news

Complaint statistics October-December 2015

17 Feb 2016

New complaints to the TIO in October-December 2015 were at their lowest level since July-September 2006.

How we deal with metadata complaints

16 Feb 2016

The TIO has started to receive a small number of complaints from consumers about difficulties accessing their metadata from their telco providers.

Western Union scam warning

16 Feb 2016

The TIO has been contacted by a number of consumers who have reported receiving phone calls from someone claiming to be their provider, or the TIO, and then demanding payment of money.

Case study: Variable NBN internet speeds

16 Feb 2016

The TIO received a call from Nhat, a sole trader who had started to experience slow speeds on his NBN service. 

Complaint statistics July-September 2015

14 Dec 2015

New complaints to the TIO in July-September 2015 were at their lowest levels since July-September 2006. While July-September is typically the TIO’s quietest period, the seasonal decrease was accompanied by further reductions in complaints from mobile users. 

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TIO Talks archive

You can download previous editions of TIO Talks in PDF format below.

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Landline connection

Case Study - Steve

A man asked a service provider to connect a line to his new house. The service provider told him he needed to have a trench dug first, and transferred him to a contractor to organise the work

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614