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TIO News

For all media enquiries please contact the Stakeholder Engagement team via email or 03 8680 8449.


Latest news

TIO at Yabun, Mardi Gras and Having a Say

29 Apr 2016

The TIO regularly attends community events as a cost-effective way to ensure the TIO is accessible and known.

Financial hardship guidelines reviewed

29 Apr 2016

The TIO enabled a conversation between telco providers and consumer advocates to review best practice guidelines for complaints made by consumers in financial hardship.

Case study: financial hardship and disconnection

29 Apr 2016

John called his provider to request a payment extension because he experiencing financial hardship. His mother was in hospital and he worked a casual job that did not guarantee a steady income.

TIO boosts access to justice

29 Apr 2016

The TIO helps boost consumer confidence because people know that they can rely on our service if a problem arises with their provider, we told a Victorian government inquiry into access to justice.

Complaint statistics October-December 2015

17 Feb 2016

New complaints to the TIO in October-December 2015 were at their lowest level since July-September 2006.

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TIO Talks archive

You can download previous editions of TIO Talks in PDF format below.

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Faulty landlines

Case Study - Richard

The owner of a telemarketing business contacted us to make a compensation claim for lost profit.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614