29 Feb 2012Service providers are responsible for the practices of their in-house debt collection staff or third party collectors such as debt buyers.
15 Dec 2011The TIO is monitoring a continuing practice by some telemarketers that mislead consumers into transferring their service under the guise of representing another telco.
15 Dec 2011Complaint numbers stabilised in July – September 2011, due to continuing decreases in complaints about landline and internet services.
15 Dec 2011A smart phone can be a significant credit risk. Since the introduction of smart phones, it is not uncommon for consumers to complain to the TIO about incurring bills amounting to thousands of dollars in very short times, a phenomenon labeled “bill shock”.
15 Dec 2011The end-of-year holidays are a time of giving, rest and enjoyment, which can have a significant impact on family expenses. While you plan that well-deserved break overseas or stuff the kids’ Christmas stockings with gadgets, take a moment to consider the following tips from us to help you start 2012 on the right foot.
TIO Talks archive
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