21 Jun 2012Ninety-four per cent of consumers who come to the TIO are satisfied with the referral service they receive, a new survey has found. And there is an even higher satisfaction with TIO conciliation services.
21 Jun 2012From time to time the TIO receives complaints from small businesses that have received large telephone bills as a result having their telephone system (known as PABX) hacked.
29 Feb 2012Businesses, like residential consumers, have a need for a free and independent dispute resolution service and are turning to the TIO in substantial numbers to seek assistance in resolving complaints.
29 Feb 2012The last quarter of 2011 recorded the lowest level of new TIO complaints for the year. During October – December, we recorded 48,100 new complaints. This was a six per cent decrease compared to the previous three months and 19 per cent lower than the first quarter of 2011. However, complaint levels are still higher than the same period in 2010 when we reported 45,263 new complaints.
29 Feb 2012Distance, a lack of awareness of rights and limited information on new technologies are among the challenges that regional and remote residents face as telecommunications consumers, TIO research shows.
TIO Talks archive
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