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TIO News

We regularly report on telecommunications consumer issues and our quarterly complaint statistics. You can read our latest articles below.

For all media enquiries please contact the Stakeholder Engagement team via email or 03 8680 8449.

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Latest news

Telecommunications in regional and remote Australia

29 Feb 2012

Distance, a lack of awareness of rights and limited information on new technologies are among the challenges that regional and remote residents face as telecommunications consumers, TIO research shows.

Debt collection practices in the telecommunications industry

29 Feb 2012

Service providers are responsible for the practices of their in-house debt collection staff or third party collectors such as debt buyers.

Ombudsman monitors telemarketing complaints

15 Dec 2011

The TIO is monitoring a continuing practice by some telemarketers that mislead consumers into transferring their service under the guise of representing another telco.

Complaint statistics July-September 2011

15 Dec 2011

Complaint numbers stabilised in July – September 2011, due to continuing decreases in complaints about landline and internet services.

Finding solutions for consumers in financial hardship

15 Dec 2011

A smart phone can be a significant credit risk. Since the introduction of smart phones, it is not uncommon for consumers to complain to the TIO about incurring bills amounting to thousands of dollars in very short times, a phenomenon labeled “bill shock”.

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Excess data usage

Brenda - Case Study

The owner of a small pharmacy contacted us after getting billed more than $8,000 for going over her internet usage limit.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614