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TIO News

We regularly report on telecommunications consumer issues and our quarterly complaint statistics. You can read our latest articles below.

For all media enquiries please contact the Stakeholder Engagement team via email or 03 8680 8449.

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Latest news

Complaint statistics January–March 2012

21 Jun 2012

The TIO recorded a total of 52,231 new complaints between 1 January and 31 March 2012 – an 8.6 per cent rise from the previous quarter.

Consumers satisfied with TIO’s service

21 Jun 2012

Ninety-four per cent of consumers who come to the TIO are satisfied with the referral service they receive, a new survey has found. And there is an even higher satisfaction with TIO conciliation services.

Are your business phones secure against hacking?

21 Jun 2012

From time to time the TIO receives complaints from small businesses that have received large telephone bills as a result having their telephone system (known as PABX) hacked.

Small businesses increase use of TIO

29 Feb 2012

Businesses, like residential consumers, have a need for a free and independent dispute resolution service and are turning to the TIO in substantial numbers to seek assistance in resolving complaints.

Complaints continue to reduce from record levels

29 Feb 2012

The last quarter of 2011 recorded the lowest level of new TIO complaints for the year. During October – December, we recorded 48,100 new complaints. This was a six per cent decrease compared to the previous three months and 19 per cent lower than the first quarter of 2011. However, complaint levels are still higher than the same period in 2010 when we reported 45,263 new complaints.

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TIO Talks archive

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Customer service

Case Study - Customer Service

A man contacted us because he had made a payment twice by mistake. Each time he called the service provider he had to explain his situation again as if it was the first time.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614