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TIO News

We regularly report on telecommunications consumer issues and our quarterly complaint statistics. You can read our latest articles below.

For all media enquiries please contact the Stakeholder Engagement team via email or 03 8680 8449.

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Latest news

Fire in Warrnambool exchange

23 Nov 2012

A fire that broke out in the Warrnambool exchange on Thursday 22 November has shut down landline, mobile and internet connections for around 60,000 customers in South West Victoria.

2012 Annual Report launched

29 Oct 2012

Consumers made 193,702 new telco complaints in 2011-12, a decrease of two per cent on the previous year, according to the 2012 Telecommunications Industry Ombudsman (TIO) Annual Report.

Annual report release postponed

22 Oct 2012

The TIO’s 2012 Annual Report release has been postponed to 10.00 AM Monday 29 October.

No need for consumers to pay for dispute resolution

20 Sep 2012

The Telecommunications Industry Ombudsman (TIO) supports recommendations made by Energy and Water Ombudsman NSW to raise awareness of free Ombudsman services to consumers who are thinking about using a Credit Repair Agency.

Resolving disputes and something more – the TIO beyond 2012

21 Jun 2012

Since my appointment as Ombudsman, the TIO has focussed on making our services more effective for consumers and service providers.

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TIO Talks archive

You can download previous editions of TIO Talks in PDF format below.

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Faulty landlines

Case Study - Richard

The owner of a telemarketing business contacted us to make a compensation claim for lost profit.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614