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TIO News

We regularly report on telecommunications consumer issues and our quarterly complaint statistics. You can read our latest articles below.

For all media enquiries please contact the Stakeholder Engagement team via email or 03 8680 8449.

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Latest news

Disputed debts must not be collected

13 Mar 2013

Ombudsman Simon Cohen has reminded service providers that they must not collect charges disputed by consumers.

Information for consumers affected by bushfires

09 Jan 2013

Telecommunications services may be affected due to bushfires in Tasmania, New South Wales and Victoria.

General tips for consumers over Christmas

14 Dec 2012

Smart phones and other new gadgets may be functional and attractive, but can sometimes come with hidden costs. Ask lots of questions about plans and charges, what features are included in the monthly bills, what is not included and how much you have to pay for extras. Shop around, and make sure you’re making an informed decision before buying a new phone, especially for your children.

Consumer tips for avoiding high global roaming charges

14 Dec 2012

Before travelling overseas, we encourage consumers to contact their telco and make sure they are fully informed about all potential costs and charges of international roaming and other international telephone services.

Roaming complaints down but disputed charges increase

12 Dec 2012

The TIO regularly receives complaints from consumers who return to Australia after travelling overseas to large bills caused by using mobile roaming.

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TIO Talks archive

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Landline connection

Case Study - Steve

A man asked a service provider to connect a line to his new house. The service provider told him he needed to have a trench dug first, and transferred him to a contractor to organise the work

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614