Skip to Navigation Skip to Content Read about Accessibility on the Telecommunications Ombudsman website

TIO News

We regularly report on telecommunications consumer issues and our quarterly complaint statistics. You can read our latest articles below.

For all media enquiries please contact the Stakeholder Engagement team via email or 03 8680 8449.

Sign up to our news

To receive monthly updates via email, our annual reports and media releases, please subscribe to our mailing list.


Latest news

Stakeholders invited to participate in Telecommunications Industry Ombudsman review

22 May 2017

The Telecommunications Industry Ombudsman is undergoing its five-yearly independent review. The review involves a public consultation and invites submissions from its range of stakeholders.

TIO Limited seeks three Directors

09 Sep 2016

The Board is seeking to appoint three new Directors due to vacancies arising in early 2017.  Vacancies exist for a Director with consumer experience, an Independent Director with not-for-profit governance experience and a Director with industry experience.

TIO proud partner of Privacy Awareness Week

19 May 2016

The TIO is proud to partner with the Office of the Australian Information Commissioner (OAIC) in raising awareness about privacy from 15 to 21 May 2016.

A message from the new Ombudsman

29 Apr 2016

I am delighted to be in Australia and excited to begin this role as Telecommunications Industry Ombudsman after 14 years as New Zealand’s Electricity and Gas Complaints Commissioner. 

Complaint statistics January-March 2016

29 Apr 2016

Consumers made 31,297 new complaints to the TIO in the January-March 2016 quarter. This was a 32.8 per cent increase in complaints from the previous quarter, but a 5.6 per cent decrease from the same time last year.

Previous 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 Next


TIO Talks archive

You can download previous editions of TIO Talks in PDF format below.

No results were found

Excess data usage

Brenda - Case Study

The owner of a small pharmacy contacted us after getting billed more than $8,000 for going over her internet usage limit.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614