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TIO News

For all media enquiries please contact the Stakeholder Engagement team via email or 03 8680 8449.

Latest news

Complaint statistics January-March 2013

04 Jun 2013

Mobile complaints stable, landline and internet fault and connection complaints rise.

Time limits expanded

04 Jun 2013

The TIO will be able to deal with complaints that a consumer became aware of up to two years before coming to us, up from the current one year time limit, from 1 July 2013.

TIO monitors misleading telemarketing practices

04 Jun 2013

The TIO’s Industry Improvement team has monitored 20 providers about misleading telemarketing practices in the past year. More than 950 consumers made complaints about being misled into transferring their services to those providers in that period.

TIO helps financial counsellors decipher the telco code

04 Jun 2013

Financial counsellors are learning about the telecommunications industry code and the rights and obligations of consumers thanks to training run by the TIO.

Tech savvy tools will helps teens avoid costly mistakes

08 May 2013

ASIC has launched a series of multimedia classroom activities to help teenagers navigate the costs of mobile phones.

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TIO Talks archive

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Customer service

Case Study - Customer Service

A man contacted us because he had made a payment twice by mistake. Each time he called the service provider he had to explain his situation again as if it was the first time.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614