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TIO News

We regularly report on telecommunications consumer issues and our quarterly complaint statistics. You can read our latest articles below.

For all media enquiries please contact the Stakeholder Engagement team via email or 03 8680 8449.

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Latest news

Natural disasters and extreme weather delay landline repairs, connections

04 Jun 2013

Twenty-three service providers have notified the TIO about exemptions to complying with legislative timeframes to connect or repair landline services in the first nine months of 2012-13.

Complaint statistics January-March 2013

04 Jun 2013

Mobile complaints stable, landline and internet fault and connection complaints rise.

Time limits expanded

04 Jun 2013

The TIO will be able to deal with complaints that a consumer became aware of up to two years before coming to us, up from the current one year time limit, from 1 July 2013.

TIO monitors misleading telemarketing practices

04 Jun 2013

The TIO’s Industry Improvement team has monitored 20 providers about misleading telemarketing practices in the past year. More than 950 consumers made complaints about being misled into transferring their services to those providers in that period.

TIO helps financial counsellors decipher the telco code

04 Jun 2013

Financial counsellors are learning about the telecommunications industry code and the rights and obligations of consumers thanks to training run by the TIO.

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Landline connection

Case Study - Steve

A man asked a service provider to connect a line to his new house. The service provider told him he needed to have a trench dug first, and transferred him to a contractor to organise the work

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614