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TIO News

For all media enquiries please contact the Stakeholder Engagement team via email or 03 8680 8449.


Latest news

First time making financial decisions? Be MoneySmart.

31 Oct 2013

The TIO is visiting Darwin to and will support the Australian Securities and Investments Commission and the Australian Competition and Consumer Commission in launching the new MoneySmart Rookie resource for youth.

Consumer complaints at a five-year low

23 Oct 2013

Consumer complaints to the Telecommunications Industry Ombudsman (TIO) reached a five-year low in 2012-13, according to the TIO annual report.

Catching up: convergence and consumer law

10 Jul 2013

Convergence is blurring the boundaries between traditional and new services telcos provide. This presents new questions for Ombudsman services.

Consumers have longer to lodge complaints with telco Ombudsman

01 Jul 2013

The Telecommunication Industry Ombudsman (TIO) is even more accessible to consumers following an increase in the age of complaints it can handle, effective from today.

Natural disasters and extreme weather delay landline repairs, connections

04 Jun 2013

Twenty-three service providers have notified the TIO about exemptions to complying with legislative timeframes to connect or repair landline services in the first nine months of 2012-13.

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TIO Talks archive

You can download previous editions of TIO Talks in PDF format below.

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Customer service

Case Study - Customer Service

A man contacted us because he had made a payment twice by mistake. Each time he called the service provider he had to explain his situation again as if it was the first time.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614