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TIO News

We regularly report on telecommunications consumer issues and our quarterly complaint statistics. You can read our latest articles below.

For all media enquiries please contact the Stakeholder Engagement team via email or 03 8680 8449.

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Latest news

ACMA and TIO sign new Memorandum of Understanding

12 Dec 2013

The Australian Communications and Media Authority and the Telecommunications Industry Ombudsman (TIO) have refreshed their Memorandum of Understanding with a view to working together more seamlessly in delivering better outcomes for Australian telecommunications consumers and an improved industry.

First time making financial decisions? Be MoneySmart.

31 Oct 2013

The TIO is visiting Darwin to and will support the Australian Securities and Investments Commission and the Australian Competition and Consumer Commission in launching the new MoneySmart Rookie resource for youth.

Consumer complaints at a five-year low

23 Oct 2013

Consumer complaints to the Telecommunications Industry Ombudsman (TIO) reached a five-year low in 2012-13, according to the TIO annual report.

Catching up: convergence and consumer law

10 Jul 2013

Convergence is blurring the boundaries between traditional and new services telcos provide. This presents new questions for Ombudsman services.

Consumers have longer to lodge complaints with telco Ombudsman

01 Jul 2013

The Telecommunication Industry Ombudsman (TIO) is even more accessible to consumers following an increase in the age of complaints it can handle, effective from today.

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TIO Talks archive

You can download previous editions of TIO Talks in PDF format below.

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Landline connection

Case Study - Steve

A man asked a service provider to connect a line to his new house. The service provider told him he needed to have a trench dug first, and transferred him to a contractor to organise the work

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614