We regularly report on telecommunications consumer issues and our quarterly complaint statistics. You can read our latest articles below.
For all media enquiries please contact the Stakeholder Engagement team via email or 03 8680 8449.
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12 Dec 2013
The Australian Communications and Media Authority and the Telecommunications Industry Ombudsman (TIO) have refreshed their Memorandum of Understanding with a view to working together more seamlessly in delivering better outcomes for Australian telecommunications consumers and an improved industry.
31 Oct 2013
The TIO is visiting Darwin to and will support the Australian Securities and Investments Commission and the Australian Competition and Consumer Commission in launching the new MoneySmart Rookie resource for youth.
23 Oct 2013
Consumer complaints to the Telecommunications Industry Ombudsman (TIO) reached a five-year low in 2012-13, according to the TIO annual report.
10 Jul 2013
Convergence is blurring the boundaries between traditional and new services telcos provide. This presents new questions for Ombudsman services.
01 Jul 2013
The Telecommunication Industry Ombudsman (TIO) is even more accessible to consumers following an increase in the age of complaints it can handle, effective from today.
TIO Talks archive
You can download previous editions of TIO Talks in PDF format below.