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TIO News

We regularly report on telecommunications consumer issues and our quarterly complaint statistics. You can read our latest articles below.

For all media enquiries please contact the Stakeholder Engagement team via email or 03 8680 8449.

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Latest news

Members endorse new governance model

18 Mar 2014

The new TIO governance model merges Board and Council

TIO turns 20

12 Dec 2013

The TIO marks 20 years of independent telco dispute resolution in 2013-14

Complaint statistics July–September 2013

12 Dec 2013

In July-September 2013, the TIO received the lowest number of

Mobile service performance a key consumer issue

12 Dec 2013

Reconnecting the Customer forum focuses on consumers' experience of mobile services

Relationships a key to Indigenous awareness

12 Dec 2013

The results of a TIO-commissioned survey show face-to-face communication is important to Indigenous consumers

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TIO Talks archive

You can download previous editions of TIO Talks in PDF format below.

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Faulty internet

Case Study - Complainant 1

A woman contacted us about speed and drop-out issues with her wireless internet connection.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614