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TIO News

We regularly report on telecommunications consumer issues and our quarterly complaint statistics. You can read our latest articles below.

For all media enquiries please contact the Stakeholder Engagement team via email or 03 8680 8449.

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Latest news

Future proofing the MPS code

16 Jun 2014

The TIO has offered recommendations to future proof the regulation of Mobile Premium Services (MPS) in its submission to a review of an industry code.

Disability action plan launched

16 Jun 2014

The TIO's third Disability Action Plan aims to make us more accessible.

15 May update for Conec2 customers

15 May 2014

Following Conec2 going into administration on Friday, 9 May 2014, the administrators have advised that all Conec2 customers will need to seek new services

15 May update for One Telecom and ONE Seniors customers

15 May 2014

Customers of OneTelecom and OneSeniors will need to seek new services. This follows information from Vocus Communications Ltd which acquired OneTelecom and iBoss services.

Update for Conec2 customers

12 May 2014

Conec2 has advised us that it went into administration on Friday, 9 May 2014.

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TIO Talks archive

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Faulty internet

Case Study - Complainant 1

A woman contacted us about speed and drop-out issues with her wireless internet connection.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614