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TIO News

For all media enquiries please contact the Stakeholder Engagement team via email or 03 8680 8449.


Latest news

Critical friends group advises on disability issues

16 Dec 2014

Deaf consumers tell TIO of difficulties in dealing with telcos

Ombudsman meets with small telcos

16 Dec 2014

Providers outside the “top 10” had an opportunity to provide feedback.

Consumer apps guide released

12 Dec 2014

How to buy and download apps, how to protect your privacy and how protect yourself from unexpected bills are part of a new guide published by the communications regulator. 

TIO reports on NBN-related complaints

23 Oct 2014

The Telecommunications Industry Ombudsman (TIO) has reported for the first time on NBN-related complaints in its Annual Report, released today.

TIO Limited seeks Director with Consumer Experience

03 Oct 2014

The Board of Directors is seeking expressions of interest from qualified people for the position of Director with Consumer Experience.

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TIO Talks archive

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Faulty internet

Case Study - Complainant 1

A woman contacted us about speed and drop-out issues with her wireless internet connection.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614