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TIO News

We regularly report on telecommunications consumer issues and our quarterly complaint statistics. You can read our latest articles below.

For all media enquiries please contact the Stakeholder Engagement team via email or 03 8680 8449.

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Latest news

2013-14 complaints in context

16 Mar 2015

Consumers made 275.5 complaints to the TIO for every hundred thousand services in operation in Australia in 2013-14. 

Complaints by state October-December 2014

16 Mar 2015

Victoria was the state with the most complaints in October-December 2014, in proportion to its population.

Ombudsman welcomes direction to non-compliant telcos

22 Jan 2015

Telecommunications Industry Ombudsman Simon Cohen has welcomed a direction from the telco regulator to two companies to join the TIO Scheme. 

New complaints decrease, excess data charges drop

16 Dec 2014

Complaints to TIO drop by 9.1 per cent for a seven-year low.

Complaint statistics July to September 2014

16 Dec 2014

The TIO recorded 30,539 new complaints in July-September 2014, the lowest reported in seven years.

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TIO Talks archive

You can download previous editions of TIO Talks in PDF format below.

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Landline connection

Case Study - Steve

A man asked a service provider to connect a line to his new house. The service provider told him he needed to have a trench dug first, and transferred him to a contractor to organise the work

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614