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TIO News

We regularly report on telecommunications consumer issues and our quarterly complaint statistics. You can read our latest articles below.

For all media enquiries please contact the Stakeholder Engagement team via email or 03 8680 8449.

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Latest news

TIO Board report – April 2015

08 May 2015

In the first three months of 2015, the Board of TIO Limited has been busy with committee work, the appointment of two new Directors and planning the TIO’s 2015-16 budget.

Complaints by state January - March 2015

07 May 2015

Victoria and the ACT had the most complaints in proportion to their population, each with 1.5 complaints per 1,000 people. 

Proposed response to reduced TIO demand

27 Mar 2015

The TIO has commenced consultation with its staff on a proposal to reduce staff numbers to significantly reduce operating costs and increase efficiency.

Complaint statistics October-December 2014

16 Mar 2015

We recorded 29,560 new complaints from October to December 2014, 3.2 per cent fewer than the previous quarter.

Case study: a small business with a big bill

16 Mar 2015

Pam contacted us about $120,000 dispute for charges that her provider had not billed on time.

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TIO Talks archive

You can download previous editions of TIO Talks in PDF format below.

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Customer service

Case Study - Customer Service

A man contacted us because he had made a payment twice by mistake. Each time he called the service provider he had to explain his situation again as if it was the first time.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614