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TIO News

We regularly report on telecommunications consumer issues and our quarterly complaint statistics. You can read our latest articles below.

For all media enquiries please contact the Stakeholder Engagement team via email or 03 8680 8449.

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Latest news

Six Month Update Published Today

17 Apr 2018

Judi Jones CommsDay Speech 2018

09 Apr 2018

Telecommunications Industry Ombudsman, Judi Jones, today gave a speech exploring the nature of complaints about phone and internet – including the positive reasons why phone and internet providers should care about complaints.

Vulnerable Queenslanders struggle with phone and internet issues

09 Mar 2018

New research undertaken by the Telecommunications Industry Ombudsman and Community Legal Centres Queensland shows that almost half of community legal workers in that state are seeing clients burdened by phone and internet issues every week.

Beware of calls recommending switching telcos

01 Mar 2018

Beware of calls recommending switching telcos. They are not endorsed by the Telecommunications Industry Ombudsman.

ACCC undertakings relating to NBN speeds

22 Dec 2017

The Telecommunications Industry Ombudsman receives many complaints from consumers about the speed of internet services delivered over the National Broadband Network (NBN).

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TIO Talks archive

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Faulty internet

Case Study - Complainant 1

A woman contacted us about speed and drop-out issues with her wireless internet connection.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614