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15 May update for One Telecom and ONE Seniors customers

15 May 2014

Customers of OneTelecom and OneSeniors will need to seek new services. This advice follows information from Vocus Communications Ltd (which acquired OneTelecom and iBoss services) that it cannot restore consumer services.

Information from Vocus is available on the Vocus website.

Consumers who need a service for medical reasons are encouraged to seek one as soon as possible.

iBoss wholesale customers should contact Vocus directly.

Will I be able to keep my number?

Where services have been disconnected, consumers' phone numbers may have been placed in quarantine, which means they can request but are not guaranteed to have the number reassigned to them when they are reconnected.

How we can help

The TIO is limited in the help it can offer consumers to resolve any complaints at this stage.

People whose services are disconnected should seek new services as soon as possible.

If you have difficulties in having your services reconnected with your new provider, or if there are unresolved billing issues with your OneTelecom or OneSeniors service, you can contact us for help.


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Customer service

Case Study - Customer Service

A man contacted us because he had made a payment twice by mistake. Each time he called the service provider he had to explain his situation again as if it was the first time.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614