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Understanding Financial Difficulty in WA

19 October 2017

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The "Understanding Financial Difficulty in Western Australia" report is presented in partnership with the Financial Counsellors Association of Western Australia and the Telecommunications Industry Ombudsman.

In August and September 2017, professionals working with those facing financial hardship throughout Western Australia were surveyed. These staff demonstrate frontline expertise and experience over a considerable number of years. As well as understanding the challenges of financial hardship, the financial counsellors are also knowledgeable on the particular issues facing Western Australians. Those surveyed are all members of Financial Counsellors Association of Western Australia.

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Landline connection

Case Study - Steve

A man asked a service provider to connect a line to his new house. The service provider told him he needed to have a trench dug first, and transferred him to a contractor to organise the work

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