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TIO office to close for end of year

14 December 2015

The TIO will be closed from midday on Thursday, 24 December 2015 and will reopen at 9am on Monday, 4 January 2016. 

We encourage consumers who have a complaint about their telephone or internet service during this time to contact their service provider directly. Service providers’ details can be found on telecommunications bills or on our website’s members listing page. 

Consumers who cannot resolve a complaint with their service provider can submit a complaint online. We will look into complaints when we reopen in 2016. 

Our office can be contacted by phone on or after 9am on Monday, 4 January 2016 on 1800 062 058.

We wish you a safe and happy festive season.


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Excess data usage

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The owner of a small pharmacy contacted us after getting billed more than $8,000 for going over her internet usage limit.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614