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Outreach update

23 October 2015

The TIO meets with Walgett eldersThe TIO, along with other alternative dispute resolution schemes, was out spreading the word about our service in regional New South Wales in September.

Outreach in Dubbo

Representatives from the TIO, the Financial Ombudsman Service (FOS), the Credit and Investments Ombudsman (CIO) and the Energy & Water Ombudsman NSW attended the annual Financial Counsellors Association of NSW conference in Dubbo. 

In Dubbo, the TIO took part in a community barbecue, which was jointly hosted by service providers including EWON, Legal Aid NSW, the State Revenue Office, Lifeline Dubbo, FOS, ASIC and the CIO. Residents who spoke to the TIO were concerned about poor mobile phone reception in remote areas, large bills and confusing contracts.  

Visiting Indigenous consumers in Walgett

Later, the TIO travelled to Walgett to take part in a legal roadshow and visited the nearby remote Indigenous communities of Gingie and Namoi. Both communities have about 20 houses each and are about 10 minutes' drive from Walgett. Gingie has no mobile reception so residents rely heavily on landlines. 

In Walgett, where almost half the population is Indigenous, the TIO met with service providers including the shire council, Mission Australia, Centrelink, the Department of Prime Minister and Cabinet, the Aboriginal medical service, the Dharriwaa Elders Group, and the Walgett Shire Council. 

The service agencies all welcomed our presented our Telco rights toolkit, which aims to increase awareness of our service in remote Indigenous communities.

The TIO developed its Telco rights toolkit over the past two years and it will be progressively distributed to remote Indigenous communities nationally. 

Local elders were impressed with the kit and said they would help to distribute it through their communities. The TIO also provided consumers with information promoting the Do Not Call Register. The elders told us that many Indigenous people receive unsolicited marketing calls and few know that they can sign up to the register.

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A man asked a service provider to connect a line to his new house. The service provider told him he needed to have a trench dug first, and transferred him to a contractor to organise the work

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614