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Notice to consumers affected by iBoss, AsiaPac and One Telecom administration

05 May 2014

The Telecommunications Industry Ombudsman (TIO) has received a large volume of calls as a result of companies iBoss, AsiaPac and One Telecom entering administration over the weekend. We apologise for any inconvenience caused to any consumers who have been unable to contact us.

Customers of service providers that resold services from those companies, including ONESeniors, may have had their services disconnected.

The TIO is limited in the help it can offer consumers to resolve any complaints at this stage. We have contacted administrators Ferrier Hodgson to determine if any transition arrangements will be put in place to handle these complaints or restore services.

Consumers who immediately need a working service, for example for medical reasons or to conduct business, are recommended to arrange for an interim service.

Where services have been disconnected, consumers’ phone numbers may have been placed in quarantine, which means they can request but are not guaranteed to have the number reassigned to them when they are reconnected.

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Customer service

Case Study - Customer Service

A man contacted us because he had made a payment twice by mistake. Each time he called the service provider he had to explain his situation again as if it was the first time.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614