Skip to Navigation Skip to Content Read about Accessibility on the Telecommunications Ombudsman website

Judi Jones CommsDay Speech 2018

09 April 2018

Judi Jones CommsDay Speech 2018

Telecommunications Industry Ombudsman, Judi Jones, today gave a speech exploring the nature of complaints about phone and internet – including the positive reasons why phone and internet providers should care about complaints. Read the speech here.

Recent Posts:

Customer service

Case Study - Customer Service

A man contacted us because he had made a payment twice by mistake. Each time he called the service provider he had to explain his situation again as if it was the first time.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614