The Telecommunication Industry Ombudsman (TIO) is even more accessible to consumers following an increase in the age of complaints it can handle, effective from today.
Consumers can now make complaints about issues that they became aware of up to two years before contacting the TIO, up from one year.
The Ombudsman will also have the discretion to investigate complaints that consumers became aware of up to six years before contacting the TIO, up from two years.
“This change will increase the accessibility of the TIO to Australian telecommunications consumers,” Ombudsman Simon Cohen said. “This includes, in particular, consumers who are in financial hardship and those who are the subject of default listings.”