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Consumer apps guide released

12 December 2014

ACMA has launched a consumer apps guide

How to buy and download apps, how to protect your privacy and how protect yourself from unexpected bills are part of a new guide published by the communications regulator.

The Australian Communications and Media Authority (ACMA) has released an app guide to help consumers navigate the tricky world of apps for smart phones and tablets.

The guide is for people who may be new to apps, parents and regular users. It has information on the basics, avoiding unintended purchases, getting refunds, avoiding bill shock and using apps safely.

With the mass take up of smart devices in Australia, apps have become a part of everyday life. But even savvy consumers may need to understand more about what their consumer rights are if they hit a problem.

In 2013-14, we recorded 159 complaints from consumers disputing charges arising from app use.

The app guide is available on the ACMA’s website.

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