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Annual report release postponed

22 October 2012

The TIO’s 2012 Annual Report release has been postponed to 10.00 AM Monday 29 October.

The launch will still be viewable via webcast at http://viostre.am/TIO/2012. Journalists in Melbourne can attend the launch at the TIO’s offices: Level 3 595 Collins St, Melbourne.

For media enquires view the Journalist page.

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Customer service

Case Study - Customer Service

A man contacted us because he had made a payment twice by mistake. Each time he called the service provider he had to explain his situation again as if it was the first time.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614