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TIO News

We regularly report on telecommunications consumer issues and our quarterly complaint statistics. You can read our latest articles below.

For all media enquiries please contact the Stakeholder Engagement team via email or 03 8680 8449.

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Latest news

Understanding Financial Difficulty in WA

19 Oct 2017

Understanding Financial Difficulty in Western Australia report.

2017 Annual Report released

18 Oct 2017

The 2016-2017 Annual Report for the Telecommunications Industry Ombudsman was released on 18 October.

Terms of Reference change

23 Aug 2017

The TIO is proposing to amend its Terms of Reference to address the increasing complexity of the telecommunications supply chain arising from the rollout of the national broadband network.

Stakeholders invited to participate in Telecommunications Industry Ombudsman review

22 May 2017

The Telecommunications Industry Ombudsman is undergoing its five-yearly independent review. The review involves a public consultation and invites submissions from its range of stakeholders.

TIO Limited seeks three Directors

09 Sep 2016

The Board is seeking to appoint three new Directors due to vacancies arising in early 2017.  Vacancies exist for a Director with consumer experience, an Independent Director with not-for-profit governance experience and a Director with industry experience.

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TIO Talks archive

You can download previous editions of TIO Talks in PDF format below.

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Faulty internet

Case Study - Complainant 1

A woman contacted us about speed and drop-out issues with her wireless internet connection.

Next step?