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TIO News

We regularly report on telecommunications consumer issues and our quarterly complaint statistics. You can read our latest articles below.

For all media enquiries please contact the Stakeholder Engagement team via email or 03 8680 8449.

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Latest news

Terms of Reference change

23 Aug 2017

The TIO is proposing to amend its Terms of Reference to address the increasing complexity of the telecommunications supply chain arising from the rollout of the national broadband network.

Stakeholders invited to participate in Telecommunications Industry Ombudsman review

22 May 2017

The Telecommunications Industry Ombudsman is undergoing its five-yearly independent review. The review involves a public consultation and invites submissions from its range of stakeholders.

TIO Limited seeks three Directors

09 Sep 2016

The Board is seeking to appoint three new Directors due to vacancies arising in early 2017.  Vacancies exist for a Director with consumer experience, an Independent Director with not-for-profit governance experience and a Director with industry experience.

TIO proud partner of Privacy Awareness Week

19 May 2016

The TIO is proud to partner with the Office of the Australian Information Commissioner (OAIC) in raising awareness about privacy from 15 to 21 May 2016.

A message from the new Ombudsman

29 Apr 2016

I am delighted to be in Australia and excited to begin this role as Telecommunications Industry Ombudsman after 14 years as New Zealand’s Electricity and Gas Complaints Commissioner. 

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Faulty internet

Case Study - Complainant 1

A woman contacted us about speed and drop-out issues with her wireless internet connection.

Next step?