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Media Releases

The TIO regularly releases media statements about telecommunications issues.

For media enquiries please contact Sarah Carnovale, Media and Campaigns Officer, via email or 0437 548 540 / 03 8680 8449.

Mobile coverage complaints drop as excess data charges rise

17 Jun 2014

The Telecommunications Industry Ombudsman (TIO) received 36,256 new complaints in January-March 2014, 8.7 per cent more than in October-December 2013, but 9.4 per cent fewer than at the same time in 2013, according to TIO Talks, released today.

New guide to dealing with financial hardship in telco industry

19 May 2014

An innovative guide to assist telcos and internet service providers help consumers in financial hardship has been released today.

Telco Ombudsman welcomes service continuity review

16 May 2014

The Telecommunications Industry Ombudsman Simon Cohen has welcomed a review by the telco industry designed to help customers stay connected if their service provider goes into administration.

Notice to consumers affected by iBoss, AsiaPac and One Telecom administration

05 May 2014

The Telecommunications Industry Ombudsman (TIO) has received a large volume of calls as a result of companies iBoss, AsiaPac and One Telecom entering administration over the weekend.

Mobile coverage complaints to TIO drop to 3-year low

18 Mar 2014

Complaints about mobile coverage made to the Telecommunications Industry Ombudsman (TIO) dropped to a three-year low in October-December 2013, according to TIO Talks, released today.

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Customer service

Case Study - Customer Service

A man contacted us because he had made a payment twice by mistake. Each time he called the service provider he had to explain his situation again as if it was the first time.

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