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Media Releases

The TIO regularly releases media statements about telecommunications issues.

For media enquiries please contact Sarah Carnovale, Media and Campaigns Officer, via email or 0437 548 540 / 03 8680 8449.

Consumer complaints to Telco Ombudsman at a five-year low

23 Oct 2013

Consumer complaints to the Telecommunications Industry Ombudsman (TIO) reached a five-year low in 2012-13, according to the TIO annual report released today.

Consumers have longer to lodge complaints with telco Ombudsman

01 Jul 2013

The Telecommunication Industry Ombudsman (TIO) is even more accessible to consumers following an increase in the age of complaints it can handle, effective from today.

Natural disasters and extreme weather delay landline repairs and connections

04 Jun 2013

Natural disasters and extreme weather delay landline repairs and connections.

More consumers aware of Telecommunications Industry Ombudsman

13 Mar 2013

More consumers aware of Telecommunications Industry Ombudsman

Roaming complaints to TIO down, but disputed charges increase

12 Dec 2012

Fewer consumers are complaining to the Ombudsman about global roaming charges but a greater proportion are disputing bills of $5,000 or more, according to the Telecommunications Industry Ombudsman (TIO) quarterly publication,TIO Talks, released today.

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Landline connection

Case Study - Steve

A man asked a service provider to connect a line to his new house. The service provider told him he needed to have a trench dug first, and transferred him to a contractor to organise the work

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614