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Media Releases

The TIO regularly releases media statements about telecommunications issues.

For media enquiries please contact Sarah Carnovale, Media and Campaigns Officer, via email or 0437 548 540 / 03 8680 8449.

Telco Ombudsman welcomes service continuity review

16 May 2014

The Telecommunications Industry Ombudsman Simon Cohen has welcomed a review by the telco industry designed to help customers stay connected if their service provider goes into administration.

Notice to consumers affected by iBoss, AsiaPac and One Telecom administration

05 May 2014

The Telecommunications Industry Ombudsman (TIO) has received a large volume of calls as a result of companies iBoss, AsiaPac and One Telecom entering administration over the weekend.

Mobile coverage complaints to TIO drop to 3-year low

18 Mar 2014

Complaints about mobile coverage made to the Telecommunications Industry Ombudsman (TIO) dropped to a three-year low in October-December 2013, according to TIO Talks, released today.

TIO Ltd announces move to new single Board

25 Feb 2014

The Telecommunications Industry Ombudsman Ltd today voted to move from a Board and Council structure into a single Board of Directors.

Fewer mobile gripes contribute to 16% reduction in TIO complaints

16 Dec 2013

Complaints to the Telecommunications Industry Ombudsman decreased 16 per cent in July-September 2013, according to the latest issue of TIO Talks, released today.

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Customer service

Case Study - Customer Service

A man contacted us because he had made a payment twice by mistake. Each time he called the service provider he had to explain his situation again as if it was the first time.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614