Skip to Navigation Skip to Content Read about Accessibility on the Telecommunications Ombudsman website

Media Releases

The TIO regularly releases media statements about telecommunications issues.

For media enquiries please contact Sarah Carnovale, Media and Campaigns Officer, via email or 0437 548 540 / 03 8680 8449.

Telco complaints drop to 8-year low

17 Mar 2015

Telecommunications complaints have hit an 8-year low, according to figures released by the TIO today.

David Epstein and Gordon Renouf join TIO Board

12 Mar 2015

The Telecommunications Industry Ombudsman (TIO) Limited welcomes two new members of its Board of Directors, David Epstein and Gordon Renouf.

First-of-its-kind telco report gives consumers key new information

19 Dec 2014

Consumers are being given important new information to help them compare the performance of Australia’s top telcos and make more informed choices.

Telco complaints drop to seven-year low

16 Dec 2014

The Telecommunications Industry Ombudsman (TIO) received 30,539 new complaints in July-September 2014, the lowest number in seven years, according to TIO Talks, released today.

TIO welcomes regulator action on telco non-compliance

10 Dec 2014

The Telecommunications Industry Ombudsman (TIO) has welcomed the Australian Communications and Media Authority’s (ACMA) direction to telco Planet ISP to comply with an Ombudsman determination and direction that it refund a consumer $5,115.

Previous 1 2 3 4 5 6 7 8 9 10 11 12 13 Next

Customer service

Case Study - Customer Service

A man contacted us because he had made a payment twice by mistake. Each time he called the service provider he had to explain his situation again as if it was the first time.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614