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Media Releases

For media enquiries please contact Sarah Carnovale, Media and Campaigns Officer, via email or 0437 548 540 / 03 8680 8449.

Complaints from residential consumers and small businesses about landline phones, mobile phones and internet services increase

18 Oct 2017

Australian residential consumers and small businesses made 158,016 complaints to the Telecommunications Industry Ombudsman in the last financial year (1 July 2016 to 30 June 2017). In this period, complaints about landline phones, mobile phones and internet services increased by 41.1 per cent.

Complaints in Context Increase during April to June 2017

08 Aug 2017

Complaints to the Telecommunications Industry Ombudsman, as a proportion of services in operation (SIO), were 9.0 complaints per 10,000 for report participants, for the period April to June 2017.

Telecommunications Industry Ombudsman supports ‘walk away’ campaign

19 Jul 2017

The Telecommunications Industry Ombudsman welcomes the Victorian government’s “It’s Ok to Walk Away” campaign launched today, and the government’s commitment to empowering Koori consumers to identify high pressure sales tactics.

Update on Complaints about Phone and Internet Services 1 July to 31 December 2016

10 May 2017

Residential consumers and small businesses made 65,970 complaints to the Telecommunications Industry Ombudsman about their landline, mobile or internet services between 1 July and 31 December 2016.

Telecommunications financial hardship guide updated

01 May 2017

A second version of Responding to Customers in Financial Hardship: Principles and Practices for Telecommunications Service Providers was released today following a consultative process including telecommunications industry and financial counselling representatives with the assistance of the Telecommunications Industry Ombudsman.

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Faulty landlines

Case Study - Richard

The owner of a telemarketing business contacted us to make a compensation claim for lost profit.

Next step?              

  • make an online complaint
  • 1800 062 058                
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    Collins Street West Vic 8007                            
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  • Fax our consumer complaint form to 1800 630 614