2011 Annual report fast facts
07 Nov 2011
Fast facts about our 2011 annual report.Media Releases
The TIO regularly releases media statements about telecommunications issues.
Mobile phone issues drive record number of consumer complaints to the TIO
07 Nov 2011
We received a record number of complaints in 2010-11. Read about it in our 2011 annual report.Research shows consumer resilience in solving telco complaints
14 Jul 2011
Consumers who contact the Telecommunications Industry Ombudsman (TIO) report repeated and time-consuming contacts with telecommunication service providers to try and solve their complaints.
TIO reaches agreement with Exetel
14 Jul 2011
The Telecommunications Industry Ombudsman (TIO) and Exetel Pty Ltd have reached an agreement following mediation in proceedings brought by the service provider against the alternative dispute resolution scheme, the TIO announced today.
Credit management issues a key focus for the TIO
04 May 2011
The Telecommunications Industry Ombudsman (TIO), Simon Cohen, has cited credit management issues as a key problem area for the telecommunications industry, after the busiest quarter for new TIO complaints on record.
