07 Nov 2011Fast facts about our 2011 annual report.
The TIO regularly releases media statements about telecommunications issues.
07 Nov 2011We received a record number of complaints in 2010-11. Read about it in our 2011 annual report.
14 Jul 2011
Consumers who contact the Telecommunications Industry Ombudsman (TIO) report repeated and time-consuming contacts with telecommunication service providers to try and solve their complaints.
14 Jul 2011
The Telecommunications Industry Ombudsman (TIO) and Exetel Pty Ltd have reached an agreement following mediation in proceedings brought by the service provider against the alternative dispute resolution scheme, the TIO announced today.
04 May 2011
The Telecommunications Industry Ombudsman (TIO), Simon Cohen, has cited credit management issues as a key problem area for the telecommunications industry, after the busiest quarter for new TIO complaints on record.
Excess data usage
- make an online complaint
- 1800 062 058
WritePO Box 276
Collins Street West Vic 8007
VisitLevel 3, 595 Collins Street
TTY1800 675 692
National Relay ServiceCall on 1800 555 677 then ask for 1800 062 058
- Fax our consumer complaint form to 1800 630 614