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Media Releases

The TIO regularly releases media statements about telecommunications issues.

For media enquiries please contact Sarah Carnovale, Media and Campaigns Officer, via email or 0437 548 540 / 03 8680 8449.

TIO reaches agreement with Exetel

14 Jul 2011

The Telecommunications Industry Ombudsman (TIO) and Exetel Pty Ltd have reached an agreement following mediation in proceedings brought by the service provider against the alternative dispute resolution scheme, the TIO announced today.

Credit management issues a key focus for the TIO

04 May 2011

The Telecommunications Industry Ombudsman (TIO), Simon Cohen, has cited credit management issues as a key problem area for the telecommunications industry, after the busiest quarter for new TIO complaints on record.

Ombudsman welcomes TIO reform discussion paper

04 Mar 2011

Telecommunications Industry Ombudsman (TIO) Simon Cohen has welcomed the release of a Federal Government discussion paper examining opportunities to reform the TIO scheme.

National Consumer Fraud Week provides tips on staying safe

28 Feb 2011

The importance of consumers fighting fraud at home is the theme of this year’s National Consumer Fraud Week.

Telecommunications complaints increase 9 per cent, TIO reports

25 Feb 2011

There has been a disappointing 9 per cent increase in new complaints to the Telecommunications Industry Ombudsman (TIO

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Faulty internet

Case Study - Complainant 1

A woman contacted us about speed and drop-out issues with her wireless internet connection.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614