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Media Releases

For media enquiries please contact Sarah Carnovale, Media and Campaigns Officer, via email or 0437 548 540 / 03 8680 8449.

Mobile phone issues drive record number of consumer complaints to the TIO

07 Nov 2011

We received a record number of complaints in 2010-11. Read about it in our 2011 annual report.

Research shows consumer resilience in solving telco complaints

14 Jul 2011

Consumers who contact the Telecommunications Industry Ombudsman (TIO) report repeated and time-consuming contacts with telecommunication service providers to try and solve their complaints.

TIO reaches agreement with Exetel

14 Jul 2011

The Telecommunications Industry Ombudsman (TIO) and Exetel Pty Ltd have reached an agreement following mediation in proceedings brought by the service provider against the alternative dispute resolution scheme, the TIO announced today.

Credit management issues a key focus for the TIO

04 May 2011

The Telecommunications Industry Ombudsman (TIO), Simon Cohen, has cited credit management issues as a key problem area for the telecommunications industry, after the busiest quarter for new TIO complaints on record.

Ombudsman welcomes TIO reform discussion paper

04 Mar 2011

Telecommunications Industry Ombudsman (TIO) Simon Cohen has welcomed the release of a Federal Government discussion paper examining opportunities to reform the TIO scheme.

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Disputed credit default listing

case study - credit listing

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