Skip to Navigation Skip to Content Read about Accessibility on the Telecommunications Ombudsman website

Media Releases

The TIO regularly releases media statements about telecommunications issues.

For media enquiries please contact Sarah Carnovale, Media and Campaigns Officer, via email or 0437 548 540 / 03 8680 8449.

A new vision takes Telecommunications Ombudsman into the future

20 Jun 2012

The Telecommunications Industry Ombudsman is expanding its Vision and Roles beyond dispute resolution, to deal more effectively with systemic issues. Through this new focus – reported in the June edition ofTIO Talks, released today – the TIO aims to contribute to better customer service and complaint handling within the telecommunications industry.

Ombudsman welcomes DBCDE report

04 May 2012

The Telecommunications Industry Ombudsman Simon Cohen has welcomed the release of the Department of Broadband, Communications and the Digital Economy’s Reform of the Telecommunications Industry Ombudsman (TIO) report.

ACCC and telecommunications Ombudsman tackle phone and SMS scam

22 Mar 2012

The Australian Competition and Consumer Commission and the Telecommunications Industry Ombudsman are continuing joint efforts to tackle scams relating to mobile phones, SMS and email.

Small businesses make more complaints to TIO

28 Feb 2012

Complaints from small businesses about their telecommunications services increased 52 per cent in the last financial year, the Telecommunications Industry Ombudsman (TIO) reports in the latest issue of TIO Talks, published today.

Telemarketing concerns highlighted in TIO Talks

15 Dec 2011

The Telecommunications Industry Ombudsman (TIO) is closely monitoring a practice by some telemarketers that can mislead consumers into transferring their services to a new service provider, TIO Talks reports today.

Previous 1 2 3 4 5 6 7 8 9 10 11 12 13 14 Next

Customer service

Case Study - Customer Service

A man contacted us because he had made a payment twice by mistake. Each time he called the service provider he had to explain his situation again as if it was the first time.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614