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Media Releases

The TIO regularly releases media statements about telecommunications issues.

For media enquiries please contact Sarah Carnovale, Media and Campaigns Officer, via email or 0437 548 540 / 03 8680 8449.

Support for Residential Consumers and Small Businesses in NBN ready for service areas

15 Jan 2018

Residential consumers and small businesses who experience connection issues or associated problems when migrating to the national broadband network should talk directly to their service provider as early as possible.

Response to the ACMA's new rules to better protect consumers migrating to the NBN

21 Dec 2017

The Telecommunications Industry Ombudsman supports the Australian Communications and Media Authority’s (ACMA) intention to impose new rules to better protect consumers migrating to the national broadband network.

TPG compensation to customers for slow NBN speeds

20 Dec 2017

The Australian Competition and Consumer Commission (ACCC) has announced TPG will to compensate nearly 8,000 of its customers who were misled about maximum speeds they could achieve on certain TPG NBN plans.

ACCC action against Optus for allegedly misleading customers about moving to the NBN

15 Dec 2017

The action by the Australian Competition and Consumer Commission (ACCC) to take Optus to court for allegedly misleading customers about the need to move quickly from its existing HFC network to the National Broadband Network (NBN) shows that consumers need adequate notice before their service is cut off.

Telecommunications Industry Ombudsman Independent Review released

15 Dec 2017

Telecommunications Industry Ombudsman Independent Review released

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Faulty internet

Case Study - Complainant 1

A woman contacted us about speed and drop-out issues with her wireless internet connection.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614