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Complaints in Context Increase during January to March 2017

17 May 2017

Complaints to the Telecommunications Industry Ombudsman, as a proportion of services in operation (SIO), were 8.4 complaints per 10,000 for the period January to March 2017.

Complaints in Context is a quarterly report jointly published by the TIO and Communications Alliance. The report for January to March 2017 is available for download.

About the Telecommunications Industry Ombudsman

The Telecommunications Industry Ombudsman (TIO) provides a free and independent dispute service for small business and residential consumers who have an unresolved complaint about their telephone or internet service in Australia.

Faulty landlines

Case Study - Richard

The owner of a telemarketing business contacted us to make a compensation claim for lost profit.

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