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Complaints in Context Increase during April to June 2017

08 August 2017

Complaints to the Telecommunications Industry Ombudsman, as a proportion of services in operation (SIO), were 9.0 complaints per 10,000 for report participants, for the period April to June 2017. This is up from 8.4 for the period January to March 2017.

Complaints in Context is a quarterly report jointly published by the TIO and Communications Alliance. The report for April to June 2017 is available for download.

About the Telecommunications Industry Ombudsman

The Telecommunications Industry Ombudsman (TIO) provides a free and independent dispute service for small business and residential consumers who have an unresolved complaint about their telephone or internet service in Australia.

Excess data usage

Brenda - Case Study

The owner of a small pharmacy contacted us after getting billed more than $8,000 for going over her internet usage limit.

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