19 Dec 2014Consumers are being given important new information to help them compare the performance of Australia’s top telcos and make more informed choices.
The TIO regularly releases media statements about telecommunications issues.
16 Dec 2014The Telecommunications Industry Ombudsman (TIO) received 30,539 new complaints in July-September 2014, the lowest number in seven years, according to TIO Talks, released today.
10 Dec 2014The Telecommunications Industry Ombudsman (TIO) has welcomed the Australian Communications and Media Authority’s (ACMA) direction to telco Planet ISP to comply with an Ombudsman determination and direction that it refund a consumer $5,115.
22 Oct 2014
The Telecommunications Industry Ombudsman has reported for the first time on NBN-related complaints in its Annual Report, released today.
22 Oct 2014
The TIO has welcomed the Australian Communications and Media Authority's (ACMA) direction to Sure Telecom Pty Ltd to comply with the Telecommunications Consumer Protections (TCP) Code.
- make an online complaint
- 1800 062 058
WritePO Box 276
Collins Street West Vic 8007
VisitLevel 3, 595 Collins Street
TTY1800 675 692
National Relay ServiceCall on 1800 555 677 then ask for 1800 062 058
- Fax our consumer complaint form to 1800 630 614