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Media Releases

The TIO regularly releases media statements about telecommunications issues.

First-of-its-kind telco report gives consumers key new information

19 Dec 2014

Consumers are being given important new information to help them compare the performance of Australia’s top telcos and make more informed choices.

Telco complaints drop to seven-year low

16 Dec 2014

The Telecommunications Industry Ombudsman (TIO) received 30,539 new complaints in July-September 2014, the lowest number in seven years, according to TIO Talks, released today. 

TIO welcomes regulator action on telco non-compliance

10 Dec 2014

The Telecommunications Industry Ombudsman (TIO) has welcomed the Australian Communications and Media Authority’s (ACMA) direction to telco Planet ISP to comply with an Ombudsman determination and direction that it refund a consumer $5,115.

TIO reports on NBN-related complaints

22 Oct 2014

The Telecommunications Industry Ombudsman has reported for the first time on NBN-related complaints in its Annual Report, released today.

TIO welcomes ACMA action on consumer code breach

22 Oct 2014

The TIO has welcomed the Australian Communications and Media Authority's (ACMA) direction to Sure Telecom Pty Ltd to comply with the Telecommunications Consumer Protections (TCP) Code.

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Landline connection

Case Study - Steve

A man asked a service provider to connect a line to his new house. The service provider told him he needed to have a trench dug first, and transferred him to a contractor to organise the work

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