Skip to Navigation Skip to Content Read about Accessibility on the Telecommunications Ombudsman website

Media Releases

The TIO regularly releases media statements about telecommunications issues.

TIO complaints down year-on-year, but landline and internet complaints increase

12 May 2015

The TIO recorded 33,141 new complaints from January to March 2015, a 12.1 per cent rise on the previous quarter, but a reduction of 8.6 per cent on the same quarter in 2014, according to Telecommunications Industry Ombudsman (TIO) figures released today.

TIO reduces workforce

15 Apr 2015

The Telecommunications Industry Ombudsman (TIO) announced today that it will reduce its workforce by a further 10 per cent, in response to an ongoing decline in telco complaints.

TIO complaints per provider decrease 4.5 per cent

30 Mar 2015

Telco complaints as a proportion of providers’ services decreased for the fourth quarter in a row, according to the Telecommunications Complaints in Context report released today.

Telco complaints drop to 8-year low

17 Mar 2015

Telecommunications complaints have hit an 8-year low, according to figures released by the TIO today. 

David Epstein and Gordon Renouf join TIO Board

12 Mar 2015

The Telecommunications Industry Ombudsman (TIO) Limited welcomes two new members of its Board of Directors, David Epstein and Gordon Renouf.

Previous 1 2 3 4 5 6 7 8 Next

Customer service

Case Study - Customer Service

A man contacted us because he had made a payment twice by mistake. Each time he called the service provider he had to explain his situation again as if it was the first time.

Next step?

  • make an online complaint
  • 1800 062 058
  • WritePO Box 276
    Collins Street West Vic 8007
  • VisitLevel 3, 595 Collins Street
  • TTY1800 675 692
    National Relay ServiceCall on 1800 555 677 then ask for 1800 062 058
  • Fax our consumer complaint form to 1800 630 614