More consumers aware of Telecommunications Industry Ombudsman
13 Mar 2013
More consumers aware of Telecommunications Industry OmbudsmanMedia Releases
The TIO regularly releases media statements about telecommunications issues.
Roaming complaints to TIO down, but disputed charges increase
12 Dec 2012
Fewer consumers are complaining to the Ombudsman about global roaming charges but a greater proportion are disputing bills of $5,000 or more, according to the Telecommunications Industry Ombudsman (TIO) quarterly publication, TIO Talks, released today.Mobile phone complaints rise against overall decrease in telco complaints during 2011-12
29 Oct 2012
Consumers made 193,702 new telco complaints in 2011-12, a decrease of two per cent on the previous year, according to the 2012 Telecommunications Industry Ombudsman (TIO) Annual Report, published today.No need for consumers to pay for dispute resolution
20 Sep 2012
The Telecommunications Industry Ombudsman (TIO) supports recommendations made by Energy and Water Ombudsman NSW to raise awareness of free Ombudsman services to consumers who are thinking about using a Credit Repair Agency.Increased powers for Telecommunications Industry Ombudsman
28 Jun 2012
The Telecommunications Industry Ombudsman (TIO) will have strengthened powers to help more consumers with telecommunications complaints.
From 1 July 2012, there will be a significant increase in the monetary value of the complaints the TIO can help with, and a change to the way it classifies a small business.
