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Media Releases

The TIO regularly releases media statements about telecommunications issues.

For all media enquiries please contact the Stakeholder Engagement team via email or 03 8680 8426.

Complaints in Context Increase during October to December 2016

03 Feb 2017

Complaints to the Telecommunications Industry Ombudsman, as a proportion of services in operation (SIO), were 6.4 complaints per 10,000 for the period October to December 2016.

Michael Lavarch and John Lindsay join Telecommunications Industry Ombudsman Board

22 Dec 2016

The Telecommunications Industry Ombudsman (TIO) Limited welcomes two new members to its Board of Directors in February 2017, following a recruitment process that began in September 2016.

Internet and NBN complaints rise from Australian consumers as mobile complaints fall

16 Nov 2016

Australian Consumers made 112,518 new complaints to the Telecommunications Industry Ombudsman (TIO) in the last financial year (July 2015 to June 2016). In this period, new complaints about mobile services fell, however internet and National Broadband Network (NBN) related complaints both rose significantly.

Contextualised complaints fall in July-September quarter amid mixed results for telcos

26 Oct 2016

Telco complaints to the TIO as a proportion of services in operation (SIO) dropped 3.1 per cent in the July-September quarter to 6.2 complaints per 10,000 services in operation (SIO).

Quarterly figures increase, year-on-year results improve

28 Jul 2016

Telco complaints to the TIO as a proportion of services in operation dropped 3.1 per cent in the July-September quarter to 6.2 complaints per 10,000 services in operation (SIO).

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A man contacted us because he was not provided with the service agreed to in his contract for a bundled landline and internet service.

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