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Media Releases

The TIO regularly releases media statements about telecommunications issues.

TIO complaints in context increase over summer but reduce year-on-year

27 May 2015

Complaints made to the TIO as a proportion of telcos’ services in operation increased during January March 2015, compared to the previous quarter – but dropped by 12.2 per cent compared to the same period last year, according to the Telecommunications Complaints in Context report released today.

TIO complaints down year-on-year, but landline and internet complaints increase

12 May 2015

The TIO recorded 33,141 new complaints from January to March 2015, a 12.1 per cent rise on the previous quarter, but a reduction of 8.6 per cent on the same quarter in 2014, according to Telecommunications Industry Ombudsman (TIO) figures released today.

Landline, internet and NBN-related complaints rise

07 May 2015

New complaints about landlines, internet and NBN-related complaints have all increased this quarter, according Telecommunications Industry Ombudsman (TIO) figures released today.

TIO reduces workforce

15 Apr 2015

The Telecommunications Industry Ombudsman (TIO) announced today that it will reduce its workforce by a further 10 per cent, in response to an ongoing decline in telco complaints.

TIO complaints per provider decrease 4.5 per cent

30 Mar 2015

Telco complaints as a proportion of providers’ services decreased for the fourth quarter in a row, according to the Telecommunications Complaints in Context report released today.

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Case Study - Steve

A man asked a service provider to connect a line to his new house. The service provider told him he needed to have a trench dug first, and transferred him to a contractor to organise the work

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