Skip to Navigation Skip to Content Read about Accessibility on the Telecommunications Ombudsman website

Media Releases

The TIO regularly releases media statements about telecommunications issues.

For media enquiries please contact Sarah Carnovale, Media and Campaigns Officer, via email or 0437 548 540 / 03 8680 8449.

ACCC action against Optus for allegedly misleading customers about moving to the NBN

15 Dec 2017

The action by the Australian Competition and Consumer Commission (ACCC) to take Optus to court for allegedly misleading customers about the need to move quickly from its existing HFC network to the National Broadband Network (NBN) shows that consumers need adequate notice before their service is cut off.

Telecommunications Industry Ombudsman Independent Review released

15 Dec 2017

Telecommunications Industry Ombudsman Independent Review released

Optus’s enforceable undertaking to the ACCC on NBN speeds

11 Dec 2017

The Australian Competition and Consumer Commission (ACCC) has announced Optus has agreed to offer remedies to customers who signed up for National Broadband Network (NBN) plans that could not achieve the advertised speeds.

Telstra’s enforceable undertaking to the ACCC on NBN speeds

09 Nov 2017

The Australian Competition and Consumer Commission (ACCC) has announced Telstra and Belong have agreed to offer remedies to customers who signed up for National Broadband Network (NBN) speed plans that could not achieve the advertised speeds.

Changes to powers bring all parties into the complaint resolution process

27 Oct 2017

Residential consumers, small businesses and telecommunications providers will benefit from changes to the Telecommunications Industry Ombudsman’s Terms of Reference, introduced Wednesday 25 October, 2017.

Previous 1 2 3 4 5 6 7 8 9 10 11 12 13 14 Next

Excess data usage

Brenda - Case Study

The owner of a small pharmacy contacted us after getting billed more than $8,000 for going over her internet usage limit.

Next step?              

  • make an online complaint
  • 1800 062 058                
  • Write PO Box 276
    Collins Street West Vic 8007                            
  • National Relay Service Call on 1800 555 677 then ask for 1800 062 058            
  • Fax our consumer complaint form to 1800 630 614