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Media Releases

The TIO regularly releases media statements about telecommunications issues.

Mobile coverage complaints to TIO drop to 3-year low

18 Mar 2014

Complaints about mobile coverage made to the Telecommunications Industry Ombudsman (TIO) dropped to a three-year low in October-December 2013, according to TIO Talks, released today. 

TIO Ltd announces move to new single Board

25 Feb 2014

The Telecommunications Industry Ombudsman Ltd today voted to move from a Board and Council structure into a single Board of Directors. 

Fewer mobile gripes contribute to 16% reduction in TIO complaints

16 Dec 2013

Complaints to the Telecommunications Industry Ombudsman decreased 16 per cent in July-September 2013, according to the latest issue of TIO Talks, released today. 

Consumer complaints to Telco Ombudsman at a five-year low

23 Oct 2013

Consumer complaints to the Telecommunications Industry Ombudsman (TIO) reached a five-year low in 2012-13, according to the TIO annual report released today.

Consumers have longer to lodge complaints with telco Ombudsman

01 Jul 2013

The Telecommunication Industry Ombudsman (TIO) is even more accessible to consumers following an increase in the age of complaints it can handle, effective from today.

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Customer service

Case Study - Customer Service

A man contacted us because he had made a payment twice by mistake. Each time he called the service provider he had to explain his situation again as if it was the first time.

Next step?

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  • VisitLevel 3, 595 Collins Street
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