Determined
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|
Document |
|
Subject |
| April 2008 |
|
PDF
55.99KB / 7 pages |
|
Fault; entitlement to compensation under the Customer Service
Guarantee |
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|
|
|
| April 2008 |
|
PDF 55.12KB
/ 8 pages |
|
Fault; entitlement to compensation under the Customer Service
Guarantee; missed appointments; records of appointments; property
not complainant's primary residence |
| |
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|
| March 2008 |
|
PDF 34.29KB
/ 3 pages |
|
Disputed charges for calls to 190 numbers; unlimited credit—financial
overcommitment, where customer is new and has no previous usage
history |
| |
|
|
|
|
| Sept 2007 |
|
PDF
39.62KB / 9 pages |
|
Payment arrangement; credit management action including default
listing; medical condition & capacity |
| |
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|
|
| Sept 2007 |
|
PDF 22.61KB
/ 3 pages |
|
Old debt; delayed default listing |
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| June 2007 |
|
PDF
24.61KB/4 pages |
|
Entitlement to compensation under the Customer Service Guarantee
Standard |
| |
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|
|
|
| May 2007 |
|
PDF 45.45KB/7
pages |
|
Liability for charges for calls made by a minor to a 190 service |
| |
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|
| April 2007 |
|
PDF
46.76KB/6 pages |
|
Liability for charges for WAP access initiated by a minor,
unlimited credit, payment arrangement |
| |
|
|
|
|
| April 2007 |
|
PDF
48.12KB/7 pages |
|
Liability for charges for calls made by a minor to a 190 service |
| |
|
|
|
|
| April 2007 |
|
PDF
50.7KB/9 pages |
|
Liability for early termination fee for Internet service;
dispute over representations at point of sale |
| |
|
|
|
|
| March 2007 |
|
PDF 32.59KB/3
pages |
|
Cancellation of Internet service; liability for Internet access
charges; validity of direct debits for Internet access charges |
| |
|
|
|
|
| February 2007 |
|
PDF
41.6KB/5 pages |
|
Liability for Internet cancellation charges; validity of direct
debits from barter and credit cards |
| |
|
|
|
|
| November 2006 |
|
PDF
25.88/3 pages |
|
Entitlement to compensation under the Customer Service Guarantee
Standard
|
| |
|
|
|
|
| November 2006 |
|
PDF
31.73/4 pages |
|
Disputed direct debit for Internet access; dispute about the
TIO's jurisdiction
|
| |
|
|
|
|
| November 2006 |
|
PDF
38.97KB/4 pages |
|
Disputed direct debit for Internet access; dispute about the
TIO's jurisdiction |
| |
|
|
|
|
| November 2006 |
|
PDF
42.71KB/6 pages |
|
Liability for charges for calls to an Internet point of presence
number after relocation of a service
|
| |
|
|
|
|
| 21 September 2006 |
|
PDF
34.75KB/6 pages |
|
Liability for cost of repairs to damaged cabling |
| |
|
|
|
|
| September 2006 |
|
PDF
21.67KB/2 pages |
|
Land access dispute about placement of carrier's infrastructure |
| |
|
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|
|
| September 2006 |
|
PDF
49.96KB/6 pages |
|
Validity of default listing |
| |
|
|
|
|
| August 2006 |
|
PDF24.36KB/3
pages |
|
Liability for charges for long distance calls to an Internet
Service Provider's point of presence dial-in number |
| |
|
|
|
|
| June 2006 |
|
PDF
45.94KB/5 pages |
|
Liability for calls made from a stolen SIM card |
| |
|
|
|
|
| March 2006 |
|
PDF
36.95KB/4 pages |
|
Disputed direct debit; verification of charges; commencement
of court proceedings |
| |
|
|
|
|
| 25 January 2006 |
|
PDF
30.92KB/4 pages |
|
Mobile contract, credit check, barring of service
|
| |
|
|
|
|
| January 2006 |
|
PDF
42/06KB/4 pages |
|
Point of sale, credit check, unlimited credit |
| |
|
|
|
|
| January 2006 |
|
PDF
39.93KB/4 pages |
|
Liability for charges for calls to point of presence dial-in
number; unlimited credit |
| |
|
|
|
|
| August 2005 |
|
PDF
129.10KB/4 pages |
|
Transfer of landline telephone service after unsolicited telemarketing;
authorised representative |
| |
|
|
|
|
| 28 June 2005 |
|
PDF
32.75KB/3 pages |
|
Provision of unlimited credit |
| |
|
|
|
|
| April 2005 |
|
PDF
29.57KB/3 pages |
|
Credit management; disputed application of late payment fee;
hardship & payment difficulties |
| |
|
|
|
|
| 8 February 2005 |
|
PDF
29.23KB/3 pages |
|
Provision of unlimited credit
|
| |
|
|
|
|
2 November 2004
|
|
PDF
38.02KB/4 pages |
|
Provision of unlimited credit
|
| |
|
|
|
|
| 12 October 2004 |
|
PDF
24.33KB/3 pages |
|
Provision of unlimited credit
|
| |
|
|
|
|
| 24 August 2004 |
|
PDF
18.8KB/1 page |
|
Unauthorised transfer
|
| |
|
|
|
|
| 1 July 2004 |
|
PDF
24KB/2 pages |
|
Contract, misleading advice
|
| |
|
|
|
|
| 17 Dec 2003 |
|
PDF
21.8KB/2 pages |
|
Disputed long distance “Point of Presence” call
charges
|
| |
|
|
|
|
| 21 May 2003 |
|
PDF
31KB/3 pages |
|
Disputed information calls
|
| |
|
|
|
|
| 15 April 2003 |
|
PDF
34KB/3 pages |
|
Disputed ISDN calls
|
| |
|
|
|
|
| 27 March 2003 |
|
PDF
36KB/4 pages |
|
Disputed information calls
|
| |
|
|
|
|
| 29 January 2003 |
|
PDF
35KB/3 pages |
|
Customer Service Guarantee claim
|
| |
|
|
|
|
| 16 January 2003 |
|
PDF
67KB/8 pages |
|
Customer Service Guarantee claim
|
| |
|
|
|
|
| 26 September 2002 |
|
PDF
33KB/3 pages |
|
Disputed information calls
|
| |
|
|
|
|
| 23 September 2002 |
|
PDF
32KB/3 pages |
|
Porting
|
| |
|
|
|
|
| 11 September 2002 |
|
PDF
30KB/3 pages |
|
Rights to telephone number
|
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