A woman contacted us about speed and drop-out issues with her wireless internet connection.
She had bought a pre-paid wireless internet device, and soon experienced periods when she could not use the service. She could also only use the device in certain areas in her house. She contacted the service provider a number of times, but the service did not get any better.
We found that the woman did not receive very good mobile coverage in her house because there were no mobile towers nearby, but she was not told this when buying the device.
The service provider agreed to refund her what she had paid for the service.