Fire in Warrnambool exchange
23 Nov 2012
A fire that broke out in the Warrnambool exchange on Thursday 22 November has shut down landline, mobile and internet connections for around 60,000 customers in South West Victoria.TIO News
The TIO’s quarterly newsletter, TIO Talks, reports on telecommunications consumer issues and the TIO’s quarterly complaint statistics.
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2012 Annual Report launched
29 Oct 2012
Consumers made 193,702 new telco complaints in 2011-12, a decrease of two per cent on the previous year, according to the 2012 Telecommunications Industry Ombudsman (TIO) Annual Report.Annual report release postponed
22 Oct 2012
The TIO’s 2012 Annual Report release has been postponed to 10.00 AM Monday 29 October.No need for consumers to pay for dispute resolution
20 Sep 2012
The Telecommunications Industry Ombudsman (TIO) supports recommendations made by Energy and Water Ombudsman NSW to raise awareness of free Ombudsman services to consumers who are thinking about using a Credit Repair Agency.Resolving disputes and something more – the TIO beyond 2012
21 Jun 2012
Since my appointment as Ombudsman, the TIO has focussed on making our services more effective for consumers and service providers.