Small businesses increase use of TIO
29 Feb 2012
Businesses, like residential consumers, have a need for a free and independent dispute resolution service and are turning to the TIO in substantial numbers to seek assistance in resolving complaints.TIO News
The TIO’s quarterly newsletter, TIO Talks, reports on telecommunications consumer issues and the TIO’s quarterly complaint statistics.
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Complaints continue to reduce from record levels
29 Feb 2012
The last quarter of 2011 recorded the lowest level of new TIO complaints for the year. During October – December, we recorded 48,100 new complaints. This was a six per cent decrease compared to the previous three months and 19 per cent lower than the first quarter of 2011. However, complaint levels are still higher than the same period in 2010 when we reported 45,263 new complaints.Telecommunications in regional and remote Australia
29 Feb 2012
Distance, a lack of awareness of rights and limited information on new technologies are among the challenges that regional and remote residents face as telecommunications consumers, TIO research shows.Debt collection practices in the telecommunications industry
29 Feb 2012
Service providers are responsible for the practices of their in-house debt collection staff or third party collectors such as debt buyers.Ombudsman monitors telemarketing complaints
15 Dec 2011
The TIO is monitoring a continuing practice by some telemarketers that mislead consumers into transferring their service under the guise of representing another telco.