PDF 3.77MB/120 pages

TIO Annual Report Year ended 30 June 2009

TIO Annual Report - Part 1 (PDF 1.27MB/7 pages)

• Our highlights
• Our scorecard
• Our year - a snapshot

TIO Annual Report - Part 2 (PDF 1.23MB/13 pages)

Our Organisation

• Chair of the Board statement
• Chair of the Council statement
• Members of the Board
• Members of the Council
• Ombudsman's Overview
• Ombudsman and Deputy
• About the TIO

TIO Annual Report - Part 3 (PDF 689KB/21 pages)

Our performance

• Reaching out
• Relevant
• Remarkable
• Resolution

TIO Annual Report - Part 4 (PDF 321KB/19 pages)

Major complaint categories

TIO Annual Report - Part 5 (PDF 181KB/7 pages)

Industry codes

Mobile premium services

Systemic issues

TIO Annual Report - Part 6 (PDF 504KB/7 pages)

Member complaint statistics
(Also available in Excel format)

TIO Annual Report - Part 7 (PDF 320KB/28 pages)

Financial report

TIO Annual Report - Part 8 (PDF 1.06MB/18 pages)

Appendices

• TIO Member List
• How we are funded
• Glossary
• Table and index figures
• Index

 

If you are unable to download any of these sections please call (03) 8600 8701 for a copy to be posted.

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